Refund Policy

Last Updated: April 10, 2024

Thank you for purchasing from HarborMeadow. We value your satisfaction and have established this Refund Policy to ensure transparency regarding returns, refunds, and exchanges for our products and services. This policy outlines your rights and our responsibilities concerning refunds.

1. Digital Products and Downloadable Content

1.1 Photography Tutorials, E-books, and Presets

Due to the nature of digital products, all sales of digital downloads including photography tutorials, e-books, preset collections, and other digital content are final and non-refundable unless:

• The product is demonstrably defective or corrupted
• The product significantly fails to meet the description provided at the time of purchase
• You have been unable to access or download the product due to technical issues on our end

If you experience any of these issues, please contact us within 7 days of purchase at [email protected] with your order details and a description of the problem.

We reserve the right to offer a replacement, fix the issue, or issue a full refund at our discretion after verifying the problem.

1.2 Online Courses and Membership Subscriptions

For online courses and membership subscriptions:

• 30-Day Satisfaction Guarantee: If you are not satisfied with your online course purchase, you may request a refund within 30 days of the purchase date, provided you have not completed more than 25% of the course content.
• Membership Subscriptions: Monthly subscriptions can be canceled at any time, but we do not provide refunds for partial months. Annual memberships may be eligible for a prorated refund if canceled within 14 days of purchase.

To request a refund for a course or cancel a membership, please email [email protected] with your order number and reason for the refund request.

2. Physical Products

2.1 Printed Materials and Merchandise

For physical products such as printed photographs, books, and merchandise:

• Return Period: You may return items within 14 days of delivery for a full refund.
• Return Condition: Items must be unused, in their original packaging, and in the same condition that you received them.
• Return Shipping: You are responsible for return shipping costs unless the item was received damaged or defective.
• Custom or Personalized Items: Custom or personalized items cannot be returned unless they are defective or damaged upon receipt.

2.2 Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us within 48 hours of delivery with photos of the damage
• We will arrange for a replacement or refund at no additional cost to you
• We may require the return of the damaged item (at our expense) before processing a replacement or refund

3. Photography Services

3.1 Deposits and Booking Fees

For photography services that require booking:

• Booking Deposits: Deposits are non-refundable as they secure your booking date, which prevents us from booking other clients for that time.
• Cancellations:
  • Cancellations made more than 30 days before the scheduled session: You will not receive a refund of your deposit, but you may reschedule once without penalty, subject to availability.
  • Cancellations made 15-30 days before the scheduled session: 50% of the total fee is due.
  • Cancellations made less than 15 days before the scheduled session: 100% of the total fee is due.

3.2 Weather-Related Cancellations

For outdoor photography sessions that are canceled due to inclement weather:

• Either party may reschedule without penalty if weather conditions would significantly impact the quality of the photographs
• The decision to reschedule due to weather must be made at least 3 hours before the scheduled session time

3.3 Satisfaction Guarantee

We are committed to your satisfaction with our photography services:

• If you are not satisfied with the quality of your photographs for technical reasons (exposure, focus, composition), we will offer a complimentary reshoot or partial refund at our discretion.
• Stylistic preferences (such as poses, expressions, or editing style) are not grounds for a refund, as samples of our work are provided before booking.
• Any issues with the final deliverables must be reported within 14 days of delivery.

4. Workshops and In-Person Events

4.1 Cancellation by Participant

For photography workshops and in-person events:

• More than 30 days before the event: Full refund minus a 10% administration fee
• 15-30 days before the event: 50% refund
• Less than 15 days before the event: No refund
• Transfer Option: You may transfer your registration to another person at no additional cost by notifying us in writing.

4.2 Cancellation by HarborMeadow

If we need to cancel a workshop or event:

• You will receive a full refund of all fees paid
• Alternatively, you may choose to transfer your registration to another date or event of equal value
• We are not responsible for reimbursement of travel expenses or other costs incurred beyond the workshop registration fee

5. How to Request a Refund

To request a refund or report an issue with your purchase:

1. Email [email protected] with the subject line "Refund Request"
2. Include your order number, date of purchase, and a detailed explanation of your request
3. For damaged physical items, include photos of the damage
4. We aim to respond to all refund requests within 2 business days

6. Refund Processing

When a refund is approved:

• We will process the refund to the original payment method used for the purchase
• Refunds typically appear in your account within 5-10 business days, depending on your payment provider
• For credit card purchases, refunds may take 1-2 billing cycles to appear on your statement
• If the original payment method is unavailable, we may issue the refund via an alternative method at our discretion

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting the updated policy on our website. Your continued use of our products and services following the posting of changes constitutes your acceptance of such changes.

8. Contact Information

If you have any questions about this Refund Policy, please contact us at:

HarborMeadow
Flat 40 Dylan Summit
Isobelfurt TR10 8QN
United Kingdom
Email: [email protected]
Phone: +44 355 401 6435